Feedback

Tell us what you think...
At The Trust Company, we value feedback from our clients on the service we deliver. We’d like to hear from you, whether you want to pass on some positive feedback, or tell us how we could do things better. If you have an enquiry, some feedback, or a complaint, you can contact us:

Enquiries or Feedback

By phone:
Please call 1800 650 358 during normal business hours to talk to someone at The Trust Company.

By email:

Please email full details to info@thetrustcompany.com.au

Complaints

By phone:
Please call 1300 667 699 during normal business hours to talk to someone at The Trust Company.

In writing:

Please send full details to:
Client Feedback Officer
The Trust Company Limited
GPO Box 4270
Sydney NSW 2001

We will contact you when we have received your feedback. If it is a complaint, we will endeavour to deal with it promptly.  If further information is required, our response could take longer, but we will keep you up to date with our progress.  We will always aim to resolve any issues quickly and fairly.

If you are not happy with our response to complaints, you can contact the Financial Services Ombudsman, which deals with complaints. You can contact them:

By phone:
Please call 1300 780 808 or 03 9613 7366

In writing:
Financial Ombudsman Service Limited
GPO Box 3
Melbourne VIC 3001

Through their website:
www.fos.org.au